Guide for Signers

Welcome to Videosign - a secure platform for remote meetings and electronic document signing.

This guide will walk you through how to join meetings and sign documents with ease.

To learn more about Videosign, please visit our website.

Using Videosign

Videosign is accessible on laptops, desktops, tablets, and smartphones which are connected to the internet. However, for full functionality, we recommend using a laptop or desktop.

For more guidance on web browsers and devices, please refer to the guide below:

Your Meeting Invitation

When you're invited to a Videosign meeting, you’ll receive an email.

This guide shows the email invitation received to a Microsoft Outlook email inbox. Emails received by other email providers may look a little different.

Join the Meeting

The guide below will show you how to join a Videosign meeting:

Tip: Remember to allow access to your camera and microphone for full functionality of Videosign.

Control in a Meeting

Having Control within a Videosign meeting allows users to perform actions, such as signing a document, starting a recording, uploading documents etc.

Only one participant can have control at any one time.

Your meeting host can give you Control in order to perform actions, then take back Control when you have finished.

The orange 'In control' light will show on the camera tile of the user currently in control.

Upload a Document

The meeting hosts may ask you to upload a document to the Videosign meeting room. To do this, you will firstly need to be "In control". If you join the meeting room and the meeting host is not present, you will automatically have Control. If the meeting host is also present in the meeting room, they will need to give Control to you.

The guide below will show you how to upload a document:

Sign a Document

Ways to Sign

You can manually add your signature to a document, or sign a 'signature tag' that's been assigned to you by the host.

Signing Methods

There are 3 signing methods on Videosign:

"Draw" - You can draw your signature directly onto the screen using a mouse, trackpad or your finger (touch-screen devices).

"Type" - This will be a typed signature in a handwriting font.

"Upload" - Upload a pre-captured image of your signature.

The guide below will show you how to sign a document:

Download a Document

You will receive an email similar to the one below when the document has been saved and finalised by the meeting host.

From the email you can view and download the signed document in PDF format by clicking on the document name.

Email Notifications

There are various email notifications you will receive from Videosign when you are invited to join a meeting or sign a document.

These will include:

• Invitation to join the meeting

• New documents in your meeting room

• A document has been signed in your meeting room

• A document has been finalised in your meeting room

The sender email address for these emails will be [email protected].

If you're unsure whether an email invitation is genuine, please contact your meeting host directly to confirm, before clicking any links.

Troubleshooting & FAQs

Can’t join the meeting?

• Check your internet connection.

• Ensure you’re using a compatible browser (Google Chrome recommended).

• Refresh the page and try again.

Microphone or webcam not working?

• Ensure permissions are enabled in your browser settings.

• Restart your browser and rejoin the meeting.

Haven’t received an invite?

• Check your spam/junk folder.

• Contact the meeting host.

Need Help?

If you experience any issues, contact your meeting host in the first instance. They will be able to help you with their processes and raise any technical issues with Videosign directly.