🚨 IMPORTANT | HubSpot uses your shared hub@ account via Google SSO (single-sign-on). It will not work if you are logged in or using a browser connected to another personal email (league emails included).
This "hub@" email login is shared among all league users who need access to HubSpot. If you need access, please contact your league director before connecting with the NICA team.
Note: Multiple users can be logged into HubSpot at the same time using your league's shared hub@ login. Avoid editing the same email or same asset at the same time, as changes can accidentally overwrite one another.
Think of HubSpot like a shared workspace: multiple people can be inside at once, but communication and coordination help everything run smoothly.
Note! If your personal email keeps popping up - you’re not alone, this is the most common issue we see with logging in. Just follow along and check out our solutions below.
Step 1 - go to the login link https://app.hubspot.com/login
ADDING Hub Account to Your Browser
Step 2 - ⚠️ Recommended!!
If you haven’t added the hub account yet:
Open Google, click “Use another account”
Enter the hub@<league>.org email
Enter the password provided by Tony (sent to your personal email)
Complete verification (phone/email if prompted)
Once added, future logins are much easier!!
Step 2 - enter your hub@<league>.com email address and click 'Next'
Step 4 - click on 'Log in with SSO'
If You See: “Email doesn’t match a HubSpot account”
👉 Double check you are using hub@<league>.org (not info@ or personal email)
Step 5 - check your regular email inbox for code from HubSpot
Step 6 - return to page, enter the code and click 'Log in'
Boom! HubSpot...
BUT ⚠️ If You Get Stuck (Most Common Fixes)
Step 7 - Issue: Personal email keeps auto-populating
Try one of these:
Open a new Incognito / Private window
OR open a new browser window
OR click “Use another account” when prompted by Google
OR log out of your personal Gmail account first
Choose “Confirm recovery phone number” if available
If a code is needed and you don’t have access: Contact the hub@ owner (league director) who has phone number linked which you can use for recovery.
👉 if this doesn’t work, reach out in Slack or Help Desk so we can assist!