Member Portal User Guide

Your journey to whole health & wellness starts here

Welcome to your Saskatchewan Blue Cross coverage—and to the Member Portal and App! When you put your insurance needs in our hands, you can feel confident knowing we’ve proudly supported the health and wellbeing of Saskatchewan residents for generations.

As a member, you have access to a wide range of benefits, tools, and resources designed to empower you. With the Member Portal and App, managing your plan is easier than ever—anywhere, anytime.

Use the Portal and App to:

• Submit claims with ease as guided steps walk you through entering your claim details and uploading your receipt(s)

• Track claim history and check the status of recent claims

• View your coverage details, including balances for services like massage or vision care

• Search benefits and prescription drug coverage

• Set up direct deposit for faster claim reimbursements

To help you along the way, this guide includes step-by-step tutorials and video demonstrations so you can feel confident navigating every part of the Member Portal.

Let’s go!

Logging In

Easily log in and navigate the Saskatchewan Blue Cross Member Portal, whether you’re a first-time or returning user. Follow the steps to manage your health benefits, check your policy details, and stay on top of what matters most.

Step-by-step guide:

Video demos:

Home (Dashboard)

The Home screen, or Dashboard, gives you quick access to manage your personal health plan, stay up to date with Saskatchewan Blue Cross, and easily update your information.

1. Top Menu Bar: Access all main functions and tools available in your Member Portal.

2. Member Tab: Displays the policyholder’s name, provides a quick reference to your policy and ID number, and links to Manage My Account features.

3. Notification Centre: Email-enabled notifications keep you informed about updates from Saskatchewan Blue Cross — stay up to date on your policy and learn about new opportunities to engage, learn, and strengthen your whole health toolkit.

4. Quick Actions: Direct access to your personal health plan’s most frequently used features for easy navigation.

5. My Recent Claims: View your five most recent processed claims. Click View to see claim details.

6. My Coverage: Quickly access benefit details, claim usage, and other key information related to your coverage.

Download your policy booklet:

My Coverage

Easily view and understand your coverage options in the Member Portal. Learn how to access and interpret your benefits, make sure the right family member is selected, and quickly find details like coverage amounts, policy info, and claim requirements — all to help you manage your healthcare benefits with confidence.

Step-by-step guide:

Video demo:

Claims

Submit a Claim

Follow a clear, step-by-step walkthrough to submit your claims with ease. Know exactly what details and documents to include, navigate the process smoothly, and avoid common mistakes. Make your submissions easier, faster, and more successful — so you can get the most from your benefits.

Step-by-step guide:

Video demo:

Viewing Claims History

Efficiently track and manage your claims history through the Member Portal. Learn how to view recent claims, access your full claims history, and use search filters to quickly find what you need. Easily review payment details and benefit calculations — helpful for tax time or coordinating with other insurance — and simplify the entire claims management process.

Step-by-step guide:

Video demo:

Documents & Forms

Sending documents and viewing history

Efficiently navigating the Member Portal's document-sharing features in this step-by-step tutorial for sending and viewing documents securely. It provides step-by-step instructions for sending and viewing documents securely, ensuring a streamlined experience. By following the outlined processes, you can easily manage their document submissions and track their history. Overall, it empowers members to utilize the portal effectively for their document needs.

Find a Form

Need a form? We’ve made it easy. Access all the applicable forms you may need to manage your health benefits, all in one place — directly through the Member Portal or on our website. Whether you’re updating information, making a request, or submitting required documents, you can send completed forms back to Saskatchewan Blue Cross using the Send a Document feature in the portal.

For extra help with submissions, check out the how-to guide above.

Health Insurance Forms & Documents | Saskatchewan Blue Cross

Practitioner Search

Locate healthcare providers and organizations — such as chiropractors, massage therapists, and acupuncturists and more!

The search function displays all registered practitioners by default, or you can further refine your search to show only those who offer direct billing for eligible services with Saskatchewan Blue Cross.

Need Help?

Contact us

Easily connect with Saskatchewan Blue Cross by phone, through our website, or by submitting your inquiry directly within the Member Portal. All the contact details you need — right at your fingertips.

Help Centre

Let’s be honest — insurance and healthcare can feel confusing and overwhelming. We believe it shouldn’t be. This resource page offers straightforward health insurance advice, insurance basics, access to our blog, and additional wellness tools to help you make informed decisions and feel empowered on your whole health journey.

Insurance & Health Resources | Saskatchewan Blue Cross

Manage my Account

Access Manage My Account from the My Account dropdown menu or the Member tab on your dashboard. Here, you’ll find self-serve tools to help you manage your health plan with ease. Use the how-to guides below to navigate and explore these features confidently.

Banking Information

Easily view, update, and manage your banking details through the Member Portal. Whether you’re setting up direct deposit for claim reimbursements or confirming information for monthly premium payments (Personal Health Plan Members ONLY), it’s all just a few clicks away.

Update Contact Information

Easily update your contact details in the Member Portal to keep your information current and accurate. Follow simple steps to manage your account, improve communication, and know exactly where to go for help with updating email addresses if needed.

Change your password

Keep your Member Portal account secure by updating your password with a few simple steps. Learn how to create a strong password that meets security requirements and helps protect your personal information.

Credit Card Payments and premium receipts (Personal Health Plan Members ONLY)

Easily manage credit card payments and access premium receipts through the Member Portal. Follow simple steps to submit payments, understand payment types, and download receipts for easy record-keeping — helping you streamline transactions and stay on top of your account.

Step-by-step guide:

Video demo:

Link my other ID number

Easily link any other existing Saskatchewan Blue Cross policy ID number to your Member Portal account for smoother account management. Consolidate your policies for seamless access and review — no repeated logins required — saving you time and simplifying your insurance experience.

Step-by-step guide:

Video Demo:

Member Portal FAQ

For additional tips, troubleshooting, and answers to common questions, visit the Member Portal FAQ on the Saskatchewan Blue Cross website:

Member Portal FAQs | Saskatchewan Blue Cross