Provider Portal FAQs

Effective March 4, 2025, Saskatchewan Blue Cross will be several key enhancements that will require your attention to ensure a smooth transition and to maximize the benefits of our upgraded services. To help you navigate these changes, we encourage you to review this comprehensive guide, which includes a demonstration of the redesigned portal experience.

For tips to help you claim your pre-registered account, please see Troubleshooting Tips or Questions about claiming your account.

Questions about claiming your account

What is my username for the existing Provider Claims Portal?

The username for the previous Provider Portal begins with the letter ‘A’ or ‘B’ followed by 6 numeric digits and would have been provided upon initial registration with the previous portal, which is the same portal used for direct billing to Medavie Blue Cross and Federal Administered Programs, including Veterans Affairs, Canadian Armed Forces, and the RCMP.

If you are not certain of your existing username, you should be able to find it by logging into the previous Provider Claims Portal. You can do so here, using the username and password you are familiar with. After logging in:

1. In the top right corner, under your name, click Update Profile.

2. On the Update Profile page, click Update.

3. Choose View and Edit Profile.

4. Locate your System Generated User ID. This is the information you'll need to enter into the 'Username for existing Provider Portal' field when claiming your account.

I am a provider in another province. Do I need to register for the new Provider Claims Portal?

This new Provider Claims Portal is a replacement for claims submitted for Saskatchewan Blue Cross members only. If you have clients who are Saskatchewan Blue Cross members, we recommend claiming your account for the new Provider Claims Portal to ensure you can continue submitting claims on their behalf.

As of March 1, 2025, the previous Provider Claims Portal will no longer accept claims for Saskatchewan Blue Cross members.

You will continue using the previous portal for direct billing with Medavie Blue Cross and Federal Administered Programs, including Veterans Affairs, Canadian Armed Forces, and the RCMP. For any claims submitted to other Blue Cross regions (ex. Alberta Blue Cross), you should continue using the claims process you’re familiar with.

Our office received new Provider IDs for some of the providers in our office, but not all. How can I register the rest of our providers?

The majority of providers with an existing registered account should have received communication either in print, via email, or both. If certain providers did not receive communication with their new Provider ID, they can register for the new portal using this link: https://portal.sk.bluecross.ca/ProviderPortal/AccountRegistration.

I was set up for direct deposit with the previous Provider Claims Portal. Will that information transfer, or do I need to complete a new direct deposit enrolment form?

Your direct deposit information will not be transferred over automatically. You will need to sign up for direct deposit with Saskatchewan Blue Cross. This can be done by completing the online authorization form at https://link.sk.bluecross.ca/providerdd.

Do we need to complete a direct deposit form for each practitioner, or is there a way to add multiple practitioners at once?

Each practitioner will need to complete their own separate form to make sure all the necessary information is correctly and individually documented for our records.

Error messages and how to solve them

As part of our transition to the new Provider Claims Portal, you were assigned a new Provider ID, which you will need to enter into this field.

Solution: Please use the new Provider ID you were assigned to complete this field. Please refer to the email you received from Saskatchewan Blue Cross for this number. It should begin with two letters and be followed by a series of numbers.

The Username for existing Provider Claims Portal is intended as a verification of your identity.

Solution: Please enter the Username you used for the previous Provider Claims Portal here. This would begin with 'A' or 'B', followed by 6 digits. If you are not sure what your previous username would be, please see the FAQ: What is my username for the existing Provider Claims Portal? below.

We use a password system to help us make sure passwords are fully secure. If you are using a password you have used for other applications in the past, you may receive this error.

Solution: In order to register your account, you will need to create an entirely new password that is different from any others you've used before.

If applicable, please check with other members of your office to ensure your account has not been claimed on your behalf. If you continue to experience this issue, please contact us.

View your Provider Portal User Guide to get started with submitting claims

Frequently Asked Questions

I work at multiple locations. Can I submit all my patient claims using the same ID?

No, providers working at multiple locations will require separate IDs for each location. Additionally, if a provider practices multiple modalities (e.g., massage therapy and acupuncture), separate accounts must be created for each practice type.

I work in an office with multiple providers. Does each provider need their own account and access to the Provider Portal?

Yes, each health professional must have their own account. However, a head office or clinic account can be created to link multiple provider accounts under the same location. The Provider Portal is designed to support offices with multiple providers, making it easy to manage accounts in one place. For steps on adding a provider to your office or requesting an account for a new location, refer to the guide below.

The patient has two plans with Saskatchewan Blue Cross. Can I submit their claim to both plans?

Claims can only be submitted through the Provider Portal for the primary plan. Any remaining balance must be submitted by the member directly to their secondary plan using their Explanation of Benefits.

Tip: If the secondary plan is also with Saskatchewan Blue Cross, the member can submit their claim through the Member Portal or App for added convenience.

Are there restrictions on which plan types I can submit to Saskatchewan Blue Cross?

No, there are no restrictions. The redesigned Provider Portal accepts pay-direct claims from members regardless of their plan type. Members have been issued new Identification Cards, effective March 4, 2025, which remove plan type and regional restrictions.

Important Update: Starting March 4, 2025, members must provide their new identification number to their providers to submit eligible claims directly at the provider’s office. As a valued partner of Saskatchewan Blue Cross, please remind your clients to provide their updated information to ensure seamless claim processing through your portal.

I submitted a claim with incorrect details. Can the be claim reversed, voided, or adjusted?

Yes. Providers can reverse claims that have not yet been paid to the provider or clinic. If the claim has already been paid, a reversal request can be submitted directly through the Provider Portal. Please refer to the following document for step-by-step instructions and additional details.

I submitted a claim electronically but have not received payment from Saskatchewan Blue Cross. When can I expect it?

Payments are issued according to the following schedule:

• Direct Deposit: Provider payments are processed weekly.

• Cheque: If direct deposit information has not been provided, payments will be issued via cheque on a bi-weekly basis.

The portal frequently logs me out, requiring me to log in again. Is there a time limit?

Yes, for security reasons, the system automatically logs out users after 20 minutes of inactivity. This helps protect sensitive information and maintain a secure online session.

How many claims can be submitted in a single submission?

You can submit up to ten claims in one submission for the same client. For detailed instructions on the submission process, requirements, and guidelines, please refer to the following instructional document.