Your computer is defective and you want to repair it. However, you don't know how to proceed... 😓
No need to panic, find all the steps here! 👇
If you don't have a computer to work on while yours is being repaired, and your subscription includes computer lending, you will first receive a configured remplacement computer.
⚠️ The courier delivering the loan PC will not collect your defective computer at the same time!
Once you've received the replacement computer, you'll need to ship the computer to be repaired. To do this, you'll receive a shipping label by e-mail with instructions on how to drop off your package at a collection point.
⚠️ Please make an external backup of your data before sending it for repair. In the event of loss of data, we will not be held responsible!
Your computer will be sent to our partner repair center. They will carry out a diagnostic to evaluate the cost of repair.
We'll send your internal IT fleet manager the repair estimate in response to your ticket.
He will then have the choice of :
Accept the quote: the repair may take ± 2 weeks, depending on the fault. Once repaired, the computer will be shipped back to you.
Reject the quote: you will be assigned a computer in stock, or you can order a new one from the platform. Your company will be charged for the return of the defective computer whose repair has been refused.
⚠️ Your IT fleet manager has one week to accept or reject the quote!
Once you've received your computer, whether repaired or replacement (stock or order), you'll receive a shipping label for the replacement computer. You will be required to return the replacement computer within 5 days of receiving your computer.
⚠️ If you fail to meet this deadline, late payment penalties will be charged to your company!