Welcome to the Customer Dashboard Guide! This guide will help you get started with using our Customer Dashboard and its various features. Each section contains a link with step-by-step guidance on how to complete tasks in the Customer Dashboard.

roarforgood.com

This guide provides step-by-step instructions on how to access the customer dashboard, reset your password, and troubleshoot any issues. It is helpful for anyone who wants to log in to their account or needs to reset their password for the customer dashboard.

Customer Dashboard | Login and Password Reset Pages

ROAR

To access the Customer Dashboard, you will need to log in using your credentials. If you are a new user, you will receive an email with a link to set your password. 

If you forget your password, you can click on the "Forgot Password" link on the login page. This will take you to the password reset page where you can enter your email address and receive instructions on how to reset your password. 

This guide provides an overview of the Customer Dashboard's home page and explains how to navigate and manage your user profile. It highlights the features such as property switching, alerts, user management, equipment management, and support resources. The guide also explains how to edit your user profile and provides instructions for updating your display name.

Customer Dashboard | Home Page

Once you have successfully logged in, you will be taken to the home page of the Customer Dashboard. This page provides an overview of your system and displays important information at a glance.

The home page also provides quick links to other sections of the Customer Dashboard, allowing you to easily navigate to different features and functionalities. 

This guide provides step-by-step instructions on how to access and navigate the Customer Dashboard and Alert History. It is helpful for anyone looking to understand how to use these features and effectively manage alerts and information.

Customer Dashboard | Alert History

The Alert History section of the Customer Dashboard allows you to view and manage all the alerts generated by your equipment. Here, you can see a list of all the alerts, including their timestamp.

By regularly checking the Alert History, you can stay updated on any issues or abnormalities with your equipment and take the necessary actions to resolve them. 

This guide provides step-by-step instructions on how to navigate and manage users in the customer dashboard. It covers topics such as viewing user information, editing user details, disabling users, and adding new users. By following this guide, users can effectively manage and control access to their customer dashboard, ensuring smooth operations and user management.

Customer Dashboard | Users

The Users section of the Customer Dashboard allows you to manage the users who have access to your system. You can add new users, edit their permissions, and remove users as needed. 

By managing users effectively, you can ensure that the right people have access to the Customer Dashboard and its features, while maintaining security and control over your system. 

This guide provides an overview of the Equipment module in the Customer Dashboard. It explains how to navigate through different cards that display information about Smart Beacons, such as battery replacements, offline status, and site coverage. It also provides instructions on how to view specific details for each category, including serial numbers, location, and last report time. This guide is useful for anyone who wants to manage and monitor their equipment effectively.

Customer Dashboard | Equipment

The Equipment section of the Customer Dashboard is where you can view and manage all the equipment associated with your system. Here, you can see detailed information about each piece of equipment, including its status, location, and any associated alerts or maintenance tasks. 

This section allows you to have a comprehensive overview of your equipment and ensure it is running smoothly. 

This provides step-by-step instructions on how to assign panic buttons in equipment coverage. By following these steps, you can easily assign names or roles to panic buttons, view the assigned names in the customer dashboard, and track the assignee in the alert history. This guide is essential for anyone who wants to efficiently manage panic buttons and ensure effective communication during emergencies.

How to Assign Panic Buttons in Equipment Coverage

In the Equipment Coverage modal, you have the ability to assign panic buttons to specific individuals, role types, or any definition that you choose to ensure maximum efficiency and effectiveness. This guide will walk you through step by step to assign panic buttons to your users.

This guide is essential for customers who need assistance with ROAR's services. It provides easy access to their Help Center, where users can submit support requests or find answers to common questions. No matter what type of support you need, this dashboard will help you quickly and efficiently navigate the support process.

Customer Dashboard | Support

If you encounter any issues or have any questions while using the Customer Dashboard, you can always reach out to our support team for assistance. The Support section provides various ways to contact our support team, including phone and email. 

Our support team is dedicated to helping you make the most out of the Customer Dashboard and resolving any technical issues you may encounter. Feel free to reach out to us whenever you need assistance. 

We hope this guide has provided you with a good understanding of the Customer Dashboard and its various features. If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team. Happy exploring!

ROARs Customer Dashboard