ROARs Customer Dashboard

Onboarding Guide

Welcome to the Customer Dashboard Guide! This guide will help you get started with using our Customer Dashboard and its various features. Each section contains a link with step-by-step guidance on how to complete tasks in the Customer Dashboard.

Logging in and Password Reset Pages

To access the Customer Dashboard, you will need to log in using your credentials. If you are a new user, you will receive an email with a link to set your password.

If you forget your password, you can click on the "Forgot Password" link on the login page. This will take you to the password reset page where you can enter your email address and receive instructions on how to reset your password.

Home Page

Once you have successfully logged in, you will be taken to the home page of the Customer Dashboard. This page provides an overview of your system and displays important information at a glance.

The home page also provides quick links to other sections of the Customer Dashboard, allowing you to easily navigate to different features and functionalities.

Alert History

The Alert History section of the Customer Dashboard allows you to view and manage all the alerts generated by your equipment. Here, you can see a list of all the alerts, including their timestamp.

By regularly checking the Alert History, you can stay updated on any issues or abnormalities with your equipment and take the necessary actions to resolve them.

Alert Response and Alert Resolution data is tracked in ROAR's Customer Dashboard. This allows users to go back and review historical data on alerts, including trends, and much more.

Users

The Users section of the Customer Dashboard allows you to manage the users who have access to your system. You can add new users, edit their permissions, and remove users as needed.

By managing users effectively, you can ensure that the right people have access to the Customer Dashboard and its features, while maintaining security and control over your system.

Equipment

The Equipment section of the Customer Dashboard is where you can view and manage all the equipment associated with your system. Here, you can see detailed information about each piece of equipment, including its status, location, and any associated alerts or maintenance tasks.

This section allows you to have a comprehensive overview of your equipment and ensure it is running smoothly.

The Offline Alert Consoles provide customers with a centralized location to access and manage all of their offline alert consoles. This makes it convenient for customers to stay updated on the status of their systems and services, ensuring that they can respond quickly to any issues that may arise.

The Customer Dashboard is a user-friendly platform that allows customers to manage their Smart Beacons. With the Customer Dashboard, users can easily adjust the location names of their Smart Beacons, ensuring accurate and up-to-date information.

Assigning Panic Buttons

In the Equipment Coverage modal, you have the ability to assign panic buttons to specific individuals, role types, or any definition that you choose to ensure maximum efficiency and effectiveness. This guide will walk you through step by step to assign panic buttons to your users.

Support

If you encounter any issues or have any questions while using the Customer Dashboard, you can always reach out to our support team for assistance. The Support section provides various ways to contact our support team, including phone and email.

Our support team is dedicated to helping you make the most out of the Customer Dashboard and resolving any technical issues you may encounter. Feel free to reach out to us whenever you need assistance.

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We hope this guide has provided you with a good understanding of the Customer Dashboard and its various features. If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team. Happy exploring!