Roster Types Explained

The Time & Attendance supports a variety of roster types to cater to different operational needs across sectors such as NDIS, aged care, and allied health. Each roster type is tailored to address specific service delivery requirements, whether for individual participants, group activities, or administrative functions. This article provides an overview of the four primary roster types, helping you select the best fit for your organisation.

Roster Types

1:1 Roster (Individual Support)

• Designed for services involving one-on-one interactions, such as personal care, community access, or therapy.

  • The roster is created around a single participant, ensuring tailored support.

  • Key features:

    • Attach individual participants to shifts.

    • Automate invoicing based on completed shifts via GENIUS.

    • Include shift notes and integrated forms for detailed reporting.

Group Roster (Shared Supports)

• Ideal for group activities or shared supports involving multiple participants.

  • Each shift includes several participants receiving the same service simultaneously.

  • Key features:

    • Assign line items for group invoicing or create recurring invoices.

    • Enable support workers to manage shift notes for multiple participants on a single page.

SIL Roster (Supported Independent Living)

• Suited for shared living arrangements, such as residential care homes or supported living environments.

  • Focuses on house-based operations with flexibility to manage participant-specific shifts.

  • Key features:

    • Create recurring invoices for predictable billing.

    • Handle multiple participants and varying shift patterns within a single house roster.

    • Integrate 1:1 shifts for participants requiring individual attention.

Corporate Roster (Administrative Staff)

• For non-client-facing roles, such as administrative teams or general office staff.

  • Key features:

    • Manage shifts without participant assignments.

    • Simplify workflows for internal team scheduling and tasks.

How to Choose the Right Roster Type

• Evaluate Service Delivery Requirements

  • Are you supporting individual participants, running group programs, or managing a facility?

  • Identify the approach that aligns with your operational needs.

• Consider Staff and Participant Ratios

  • For group and SIL rosters, determine the ratio of staff to participants to ensure compliance and efficiency.

• Integrate Invoicing Preferences

  • Use line-item invoicing for individual or group supports or opt for recurring invoicing for house-based services.

By understanding and applying these roster types, your organisation can optimise workforce management while ensuring compliance and delivering quality services. Explore the next article to learn how to set up these roster types effectively.