Runbook [Template]

Objective

Explain the purpose and objectives of the runbook, including any goals or outcomes it aims to achieve. If you have specific KPIs to follow, you can list the below.

1. Goal number 1

2. Goal number 2

3. Goal number 3

Audience

Identify the intended audience for the runbook, including any specific job titles, departments, or roles.

Prerequisites

Specify any prerequisites that must be in place before the procedures outlined in the runbook can be executed, such as specific hardware or software requirements.

Procedures

List the procedures that must be followed to perform the tasks outlined in the runbook. Use Scribe to generate how-tos for every task in your process. Here's how it works.

Task 1

Write a brief description of the task, then insert a Scribe in the placeholder below.

Task 2

Write a brief description of the task, then insert a Scribe in the placeholder below.

Task 3

Write a brief description of the task, then insert a Scribe in the placeholder below.

Checklists

Provide checklists that can be used to verify that the procedures have been completed successfully. Include a description of each item that needs to be checked and any associated verification steps.

Troubleshooting

Include a troubleshooting section that outlines common issues that may be encountered during the execution of the procedures and their corresponding resolutions.

Build Scribes for your most common troubleshooting processes or link to our troubleshooting guide template.

Common Issue #1

Brief description of the issue.

Solution:

Insert your Scribe to the troubleshooting process in the placeholder below.

Common Issue #2

Brief description of the issue.

Solution:

Insert your Scribe to the troubleshooting process in the placeholder below.

Common Issue #3

Brief description of the issue.

Solution:

Insert your Scribe to the troubleshooting process in the placeholder below.

If necessary, provide contact information for technical support or go-to people who can help resolve any issues that cannot be resolved through the procedures outlined in the runbook.

Change Management

Outline any change management processes that must be followed when making changes to the procedures outlined in the runbook.

This section should also include information on how to submit change requests, how changes will be reviewed and approved, and how they will be communicated to affected parties.

Change Management Process 1

Write a brief description of the change management process, then insert a Scribe in the placeholder below.

Change Management Process 2

Write a brief description of the change management process, then insert a Scribe in the placeholder below.

Change Management Process 3

Write a brief description of the change management process, then insert a Scribe in the placeholder below.

Contact Information

Provide contact information for any additional support or assistance needed, such as a supervisor, manager or help desk.