SOP for Understanding Customer Success Services for CHMS Bundle

Standard Operating Procedure (SOP) for Understanding Customer Success Services for CHMS Bundle

Customer Success Plan Selection Standard Operating Procedure (SOP)

Objective: To guide customers in choosing the right Customer Success Plan based on their needs, budget, and church size.

Page: The Healthy Church Hub (Customer Success Services)

I. Introduction:

• The Customer Success Services offered by Ministry Brands Amplify are designed to help churches reach their goals with expert guidance and support.

• To ensure customers make an informed decision, this SOP outlines the available Customer Success Plans, pricing, recommendations, caveats, highlights, and optional add-ons.

II. Customer Success Plan Options:

1. Self Plan

   • Pricing: $0 (Included with plan)

   • Highlights:

     • Learn at your own pace using online video resources and knowledge base.

   • Caveats:

     • Limited consulting hours.

   • Recommended For: Customers with limited budget and a self-guided learning approach.

2. Guided Plan

   • Pricing: $750 (+5 Consulting Hours)

   • Highlights:

     • Learn at your own pace with added coaching calls from a dedicated consultant.

   • Caveats:

     • Limited consulting hours.

   • Recommended For: Customers who prefer self-paced learning with some expert guidance.

3. Basic Plan

   • Pricing: $1,500 (+10 Consulting Hours)

   • Highlights:

     • Personalized onboarding with a dedicated consultant.

     • Detailed project timeline based on priorities.

     • Comprehensive training and implementation support.

   • Caveats:

     • Limited consulting hours.

   • Recommended For: Smaller churches new to church management systems.

4. Standard Plan

   • Pricing: $2,500 (+17 Consulting Hours)

   • Highlights:

     • All features of the Basic Plan with additional expert help.

   • Caveats:

     • Limited consulting hours.

   • Recommended For: Small to medium-sized churches with basic ministry functions.

5. Advanced Plan

   • Pricing: $3,500 (+24 Consulting Hours)

   • Highlights:

     • Maximum support with all Basic and Standard Plan features.

   • Caveats:

     • Limited consulting hours.

   • Recommended For: Churches looking to maximize their investment.

III. Optional Add-Ons:

• Data Conversion Option:

  • Pricing: $500

  • Description: Save time by converting your data from the legacy system to the new platform with expert assistance.

  • Recommended For: Customers with existing data to migrate.

• Onsite Training:

  • Pricing: $500

  • Description: Face-to-face training for a personalized and effective learning experience.

  • Recommended For: Customers who prefer in-person training.

IV. Recommendations:

• For churches with a limited budget and a self-motivated team, the Self Plan is a cost-effective choice.

• The Guided Plan is ideal for those who want the flexibility of self-paced learning with some consultant support.

• Smaller churches new to church management systems should consider the Basic Plan for a personalized onboarding experience.

• Small to medium-sized churches with basic ministry functions can benefit from the Standard Plan.

• For those looking for comprehensive support and maximum ROI, the Advanced Plan is recommended.

V. Contact Us:

• For questions or assistance in selecting the right plan, please get in touch with us through the "GET IN TOUCH" link on our page.

VI. Conclusion:

• Select the Customer Success Plan that aligns with your church's needs, budget, and desired level of support to maximize the benefits of Ministry Brands Amplify.

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