SOP for Understanding Customer Success Services for CHMS Bundle | Scribe

    SOP for Understanding Customer Success Services for CHMS Bundle

      Standard Operating Procedure (SOP) for Understanding Customer Success Services for CHMS Bundle

      Customer Success Plan Selection Standard Operating Procedure (SOP)

      Objective: To guide customers in choosing the right Customer Success Plan based on their needs, budget, and church size.

      Page: The Healthy Church Hub (Customer Success Services)

      I. Introduction:

      • The Customer Success Services offered by Ministry Brands Amplify are designed to help churches reach their goals with expert guidance and support.

      • To ensure customers make an informed decision, this SOP outlines the available Customer Success Plans, pricing, recommendations, caveats, highlights, and optional add-ons.

      II. Customer Success Plan Options:

      1. Self Plan

        • Pricing: $0 (Included with plan)

        • Highlights:

          • Learn at your own pace using online video resources and knowledge base.

        • Caveats:

          • Limited consulting hours.

        • Recommended For: Customers with limited budget and a self-guided learning approach.

      2. Guided Plan

        • Pricing: $750 (+5 Consulting Hours)

        • Highlights:

          • Learn at your own pace with added coaching calls from a dedicated consultant.

        • Caveats:

          • Limited consulting hours.

        • Recommended For: Customers who prefer self-paced learning with some expert guidance.

      3. Basic Plan

        • Pricing: $1,500 (+10 Consulting Hours)

        • Highlights:

          • Personalized onboarding with a dedicated consultant.

          • Detailed project timeline based on priorities.

          • Comprehensive training and implementation support.

        • Caveats:

          • Limited consulting hours.

        • Recommended For: Smaller churches new to church management systems.

      4. Standard Plan

        • Pricing: $2,500 (+17 Consulting Hours)

        • Highlights:

          • All features of the Basic Plan with additional expert help.

        • Caveats:

          • Limited consulting hours.

        • Recommended For: Small to medium-sized churches with basic ministry functions.

      5. Advanced Plan

        • Pricing: $3,500 (+24 Consulting Hours)

        • Highlights:

          • Maximum support with all Basic and Standard Plan features.

        • Caveats:

          • Limited consulting hours.

        • Recommended For: Churches looking to maximize their investment.

      III. Optional Add-Ons:

      • Data Conversion Option:

        • Pricing: $500

        • Description: Save time by converting your data from the legacy system to the new platform with expert assistance.

        • Recommended For: Customers with existing data to migrate.

      • Onsite Training:

        • Pricing: $500

        • Description: Face-to-face training for a personalized and effective learning experience.

        • Recommended For: Customers who prefer in-person training.

      IV. Recommendations:

      • For churches with a limited budget and a self-motivated team, the Self Plan is a cost-effective choice.

      • The Guided Plan is ideal for those who want the flexibility of self-paced learning with some consultant support.

      • Smaller churches new to church management systems should consider the Basic Plan for a personalized onboarding experience.

      • Small to medium-sized churches with basic ministry functions can benefit from the Standard Plan.

      • For those looking for comprehensive support and maximum ROI, the Advanced Plan is recommended.

      V. Contact Us:

      • For questions or assistance in selecting the right plan, please get in touch with us through the "GET IN TOUCH" link on our page.

      VI. Conclusion:

      • Select the Customer Success Plan that aligns with your church's needs, budget, and desired level of support to maximize the benefits of Ministry Brands Amplify.

      © Copyright 2023, Ministry Brands Holdings, LLC. All Rights Reserved. Contact: 865-329-6192 | [email protected] Do Not Sell or Share My Personal Information

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