Alliant Health Solutions allows provider organizations to identify one or more administrators who can perform user maintenance activities for the South Carolina MedGuard system.
The Provider Administrators for the South Carolina MedGuard System will have the following responsibilities regarding user management:
User creation
User activation
User Provider (group) assignment
User unsuspend
User deactivation
User deletion
Note: Google Chrome and Microsoft Edge are the recommended browsers for this application. Firefox and Safari are also supported.
Provider Administrators can add users to providers, referred to as groups in the system. To add end users to your organization:
Go to https://allianthealth.okta.com and Sign In. See the Okta Administrator Sign In Instructions if needed.
On the Admin portal, select the Admin menu in the upper left corner.
Select Directory.
Select People.
Select Add person.
Fill in the fields and select Save. Groups refer to the agency. Associating one or more agencies with a user gives the designated user the ability to work with multiple agencies (groups).
On the People screen, search for the user to activate.
Select the user from the list.
Select Activate.
At the confirmation screen, select Activate.
Select Set Password and Activate.
User activation is complete. The user receives an email to activate their account. The link sent to the user is valid for 7 days. Below is a sample of the email provided to the activated user.
The user must be in a Provider (group) to view to work with an agency.
Select the Admin menu in the upper left corner
Select Directory.
Select Groups.
Select the Provider (group) to add the user.
Select Assign People.
Select the + button next to the name to add to the group. You can also search by username using the search box at the top.
The added user has Assigned to indicate they are added to the group. Click Done to complete the process.
When accounts are inactive for 90 days the account is automatically suspended. Once the account is suspended the user cannot use the account. The administrator must unsuspend the account for the user.
On the People screen, search for the user.
Note the user's status is suspended. Click on the user.
Click Activate.
The user is now activate and may reset their password to access the system. Okta password reset instructions.
Deactivate a user when they no longer need access to the system. The user must be deactivated before you deleting the user.
Search for the user. Select the user.
Select More Actions.
Select Deactivate.
Select Deactivate to confirm.
User is deactivated.
Search for the user. Select the user.
Click Delete.
Click Delete again to permanently remove the user.