The best way to raise a support request with us is to email : [email protected]
In your email, please provide your company name and website url. It would be alss extremely helpful if you could include screenshots or screen recording of the technical issue you are encountering. Having a context and visual cue will help us diagnose and fix an issue with expedited speed.
Here is a list of a few suggestions, you should consider including in your email to the Support team:
Please describe an issue in details - include screenshot and screen recording whenever you can.
Who is impacted by the issue -all customers , a subset of customers or staff.
When did you first observe the issue
Does the issue impact the core functionality of the product or only non-crucial part
If urgent, consider leaving your mobile number so we can contact you for more information.
Support Availability (UK Time): Our primary support team operates from the UK and is available during standard business hours:
Monday through Friday: 9:00am - 5:30pm
Extended support is also available through our international team members, typically between 7:00pm and 12:00am UK time.
We do have a live chat on our website - www.fena.co. If you have a quick question or you want to escalate a query, feel free to use live chat on the website. Please note, the live chat is manned only during our working hours.