Identification: The document is introduced on May 12, 2020, by Kate S.
Updated on: February 7, 2021 (Emma R.).
Scope: This procedure should be used by marketing, sales, and support teams when there's the need to submit a new ticket for the tech team.
Purpose: To create a consistent process for submitting requests and make it easier for the tech team to prioritize and respond to tickets.
Procedure:
Step 1: Describe the ticket creation and submission process step-by-step.
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
Step 7:
References:
Help Desk System
Help Desk Workflow
Priority Matrix