Web Browsers and Devices (Previous Version)

Supported Devices

Videosign is accessible on laptops, desktops, tablets, and smartphones which are connected to the internet. However, for full functionality, we recommend using a laptop or desktop.

While Videosign works on smartphones and tablets, some features may display differently from Videosign guides.

If you are opening Videosign on a smartphone, please turn the device to landscape mode for full functionality.

Supported Browsers

Laptops and Desktops

Videosign is compatible with the following browsers, when using a laptop or desktop:

• Google Chrome (Recommended)

• Microsoft Edge

• Firefox

Videosign is not currently compatible with Safari when using a laptop or desktop.

Smartphones and Tablets

iPhones and iPads

Videosign is compatible with the following browsers, when using an iPhone or iPad:

• Safari

• Microsoft Edge

• Firefox

Android devices

• Google Chrome (Recommended)

• Microsoft Edge

• Firefox

Internet Connection

A stable internet connection is essential for smooth video meetings and signing sessions. If your connection is weak or unstable, you may experience delays, video interruptions, or difficulty uploading documents. We recommend:

• Using a wired (Ethernet) connection or a strong Wi-Fi signal.

• Closing unnecessary applications or browser tabs to improve performance.

• Asking meeting participants to check their connection if they experience issues during a meeting.

Camera and Microphone Access

To use Videosign for video meetings and signing sessions, you'll need to allow permission for your device's camera and microphone. Usually, you will only need to do this once, for your first Videosign meeting.

The guide below will show you how to allow access to your camera and microphone.

Video Recording & Signing Requirements

Video recording has a 60-minute limit per session to keep file sizes manageable for low-bandwidth networks. If a meeting exceeds 60 minutes, a new recording starts automatically in the background, with no disruption to the session.

All document signings are recorded automatically and cannot be disabled.

Webcams must be switched on for digital signing to ensure a complete audit trail. However, you may allow signers to complete signatures without their webcam if required. An audit trail will still be produced, but won't include an image capture of the signee.