You've submitted an inquiry with Verif but haven't received your results yet? Don't worry, we're here to help you understand the possible reasons why your reports might not be available. Below are the potential scenarios.
Incomplete Inquiry:
Check the status of your request. If your inquiry isn't complete yet, it means the process is still ongoing. Reports will only be available once the inquiry is finished.
One Applicant Completed, but Not the Co-Applicant on the Same Request:
In cases where an inquiry involves multiple individuals (e.g., co-applicants), make sure all parties involved have completed the required information. If one participant hasn't finished, it may delay the availability of the report.
Service Provider Outage:
As a platform utilizing third-party providers, we may encounter service outages that delay report availability. However, rest assured that these services typically resume promptly. Your reports will be available once the situation is resolved.
Report Completed with Missing Information:
Certain services, such as reference checks or diploma validation, are initiated only after the main inquiry is completed. As a result, you’ll receive reports for all services except these as soon as they become available. Reports for these services will be accessible later, once the additional inquiries are completed.
To check the status of our servers or maintenance updates, you can visit https://status.trustii.co/