PREPARATION

A. How to download and install the Zoom Desktop Client

This is the method recommended by the university to manage your Duke-issued Zoom account.

B. How to update your Display Name

Make sure that your Display Name (the name identifying you in the attendees list) has all the necessary information and is professional.

ACCESS THE EVENT

A. How to log in with your authenticated Duke Zoom account and join a session

This event is closed to any non-Duke Zoom accounts. Follow these instructions to make sure you are entering using the correct account.

TROUBLESHOOTING

A. Technical Support Contacts

• DHTS Technical Support: Open a Ticket

• Duke OIT Technical Support: Help Options

• Browse the Symposium FAQs

• Contact OERAF at [email protected]

B. How to log out of all devices in Zoom

This is helpful for when you are locked out of a session for using multiple devices when you haven't shared your registration link.