2 Way SMS - Sending and Blocking options

The 2-Way SMS feature in MessageBee enables real-time communication with patrons directly through the MessageBee portal. This guide outlines how to access and manage messages, configure auto-replies, and block unwanted numbers—helping you maintain a professional, efficient, and secure communication channel.

Rachel Cleveland
8 steps
15 seconds

ACCESSING THE 2-WAY SMS PORTAL

To access your 2 way SMS feature in MessageBee portal, Select SMS From the top menu.

You will be brought to the chat feature of the 2 Way SMS portal. The **left panel** displays all incoming and outgoing messages. The **right panel** provides a detailed preview of the selected conversation.

VIEWING AND RESPONDING TO MESSAGES

To preview a message, select it from the list on the left. The full conversation will appear in a larger message window to the right.

SETTING UP AUTO-REPLIES

Navigate to **Settings** to create an automatic reply for patrons who respond to your SMS notifications.

Enter the message you would like patrons to receive, select **Send Auto Reply**, and click **Save**.

BLOCKING UNWANTED NUMBERS

You also have the ability to block a number. To block a number from sending messages, open the conversation with that patron and select **Block Number**.

You can also add a note explaining why the number was blocked. This note will be visible to other staff members for reference.

Be sure to confirm by selecting the red **Block Number** button to save your changes.

**IMPORTANT TIP!** Blocking a number in the 2-Way SMS feature does not prevent the patron from receiving transactional SMS notifications (e.g., holds, due dates, or reminders). The block only applies to two-way chat communication.