Navigate to Google Business Profile. Watch recommended YouTube Video for details:<https://www.youtube.com/watch?v=HqprhrYM4Mk> 

BE SURE YOU ARE LOGGED INTO THE GOOGLE ACCOUNT YOU USE TO UPDATE YOUR GOOGLE BUSINESS PRFOFILE.

Google your Veterinary Practices Name and click the "View Profile" button. If you don't see this button or these options, you are NOT in the right account.

Click the "Lowest" button in the "Sort By" section. Click the Reply Button

Negative Review: "Absolutely rude front desk staff. Refused to provide pricing over the phone. Very unprofessional

Type Your Response: "Your-Name- Here is not always able to give exact prices without seeing the animal. However, we are always happy to provide prices on vaccinations, routine surgeries, and office calls. For more complicated things we are not always able to provide prices. Thank you for your understanding"

Click the Reply Button

Shorewood Animal Hospital is not always able to give exact prices without seeing the animal. However we are always happy to provide prices on vaccinations, routine surgeries, and  office calls.  For more complicated things we are not always able to provide prices. Thank you for your understanding.  .


Google

This guide provides step-by-step instructions on how to reply to a negative review on your Google Business profile.  Prospective pet owners routinely read negative reviews first. IT IS IMPORTANT THAT YOU TELL YOUR SIDE OF THE STORY IN A WAY THAT MAKES YOU LOOK GOOD.  

PDFs of these instruction have been emailed to you. (or click the above "Maximize" button and then right-mouse-click to get the print option box)

7 Replying to a Negative Review on your Google Business Profile