In ACE, an "Adjustment" refers to any change made to a gift, pledge, or payment after it has been posted in the system. If you need to request an adjustment on a donor's record, you will do so from the record that needs to be updated.
Once submitted, you will attach any relevant documentation Constituent Management will need to verify the adjustment information and make the correction. Please reach out to Constituent Management prior to submitting an adjustment if you have any questions.
NOTE: Payment records look slightly different than gift or pledges, but the process for requesting the adjustment is the same. Payments will be shown in more detail later in the Scribe.