ACH Returns/Rejected donations-org specific | Scribe

    ACH Returns/Rejected donations-org specific

    • Malmi Senaweera |
    • 25 steps |
    • 2 minutes
    1
    Navigate to [https://www.cardpointe.com/account/#/dashboard](https://www.cardpointe.com/account/#/dashboard)
    2
    Click "Reporting"
    3
    Click "Date"
    4
    Click "Last 30 Days" or how often you'd like to run the report.
    5
    Click "Method"
    6
    Click "ACH Reject"
    7
    Click here.
    8
    Click "Date"
    9
    Click "Unsaved Report"
    10
    Click "Save..."
    11
    Type "eCheck Returns"
    12
    Click "Public"
    13
    Click "Save"
    14
    Now if you wanted to run a report for all Rejected donations (which may include credit cards due to unusual activity)
    15
    Click "Method"
    16
    Click "ACH Reject" to unselect
    17
    Click "Date"
    18
    Click "Last 7 Days" or your preference for the report
    19
    Click "Status"
    20
    Click "Rejected"