1
Navigate to your Zendesk admin home. https://<your username>/admin/home
2
On the left pane, click on "Channels."
3
Click "Messaging"
4
Add your the instant messaging channels through which you want to accept customer tickets
5
Click "Text" to set up a phone number to receive customer tickets through texts
6
You'll get a phone number through which your customers can text their issues.
7
Click "Facebook Pages"
8
Set up your Facebook page to accept customer tickets
9
Click "Twitter accounts"
10
Click "Add your first Twitter account." to accept tickets through your Twitter account.
11
Click "Talk"
12
Set up Talk Professional to accept tickets through voice calls
13
Click "Email"
14
You'll get an email address to which your customers can send their tickets.
15
You've now successfully set all the channels to accept customer tickets!