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Accept Customer Tickets Through Zendesk
Lauren Funaro
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0 step
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2 minutes
1
Navigate to your Zendesk admin home. https://<your username>/admin/home
2
On the left pane, click on "Channels."
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Click "Messaging"
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Add your the instant messaging channels through which you want to accept customer tickets
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Click "Text" to set up a phone number to receive customer tickets through texts
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You'll get a phone number through which your customers can text their issues.
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Click "Facebook Pages"
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8
Set up your Facebook page to accept customer tickets
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Click "Twitter accounts"
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10
Click "Add your first Twitter account." to accept tickets through your Twitter account.
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Click "Talk"
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Set up Talk Professional to accept tickets through voice calls
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Click "Email"
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You'll get an email address to which your customers can send their tickets.
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You've now successfully set all the channels to accept customer tickets!
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