Navigate to [https://join.rzilient.club/](https://join.rzilient.club/)

You can either see your own requests in "My tickets" or all employees' requests in "Company tickets"

Click "View Ticket" to have more information about the request

Access our ticketing tool Jira [rzilient.atlassian.net](http://rzilient.atlassian.net) in order to view the details of a given ticket\
Should you run into any issues, please contact [[it-support@rzilient.club]]

All information about a ticket is displayed through the portal

Filter tickets depending on the resolution status and order by oldest/newest if needed

As an admin, you can also look for a specific ticket based on the employee's name

Any request sent to our IT support team, whether it be by phone, email or chat, leads to the creation of a ticket that you can follow up with on the platform

Access your company's IT support tickets