Access your company's IT support tickets | Scribe

Access your company's IT support tickets

  • Stéphanie Sawaya |
  • 8 steps |
  • 49 seconds
    1
    Navigate to [https://join.rzilient.club/](https://join.rzilient.club/)
    2
    Click "Tickets"
    3
    You can either see your own requests in "My tickets" or all employees' requests in "Company tickets"
    4
    Click "View Ticket" to have more information about the request
    5
    Access our ticketing tool Jira [rzilient.atlassian.net](http://rzilient.atlassian.net) in order to view the details of a given ticket\ Should you run into any issues, please contact [[[email protected]]]
    6
    All information about a ticket is displayed through the portal
    7
    Filter tickets depending on the resolution status and order by oldest/newest if needed
    Filter tickets depending on the resolution status and order by oldest/newest if needed
    8
    As an admin, you can also look for a specific ticket based on the employee's name
    As an admin, you can also look for a specific ticket based on the employee's name