Access your company's IT support tickets | Scribe

    Access your company's IT support tickets

    • Stéphanie Sawaya |
    • 8 steps |
    • 49 seconds
      1

      Navigate to [https://join.rzilient.club/](https://join.rzilient.club/)

      2

      Click "Tickets"

      3

      You can either see your own requests in "My tickets" or all employees' requests in "Company tickets"

      4

      Click "View Ticket" to have more information about the request

      5

      Access our ticketing tool Jira [rzilient.atlassian.net](http://rzilient.atlassian.net) in order to view the details of a given ticket\ Should you run into any issues, please contact [[[email protected]]]

      6

      All information about a ticket is displayed through the portal

      7

      Filter tickets depending on the resolution status and order by oldest/newest if needed

      Filter tickets depending on the resolution status and order by oldest/newest if needed
      8

      As an admin, you can also look for a specific ticket based on the employee's name

      As an admin, you can also look for a specific ticket based on the employee's name