Access your company's IT support tickets | Scribe

    Access your company's IT support tickets

    • Stéphanie Sawaya |
    • 8 steps |
    • 49 seconds
      1
      Navigate to [https://join.rzilient.club/](https://join.rzilient.club/)
      2
      Click "Tickets"
      3
      You can either see your own requests in "My tickets" or all employees' requests in "Company tickets"
      4
      Click "View Ticket" to have more information about the request
      5
      Access our ticketing tool Jira [rzilient.atlassian.net](http://rzilient.atlassian.net) in order to view the details of a given ticket\ Should you run into any issues, please contact [[[email protected]]]
      6
      All information about a ticket is displayed through the portal
      7
      Filter tickets depending on the resolution status and order by oldest/newest if needed
      Filter tickets depending on the resolution status and order by oldest/newest if needed
      8
      As an admin, you can also look for a specific ticket based on the employee's name
      As an admin, you can also look for a specific ticket based on the employee's name