Manage HardFM Job Priorities | Scribe

    Manage HardFM Job Priorities

    • Lucy Sonner |
    • 17 steps |
    • 60 seconds
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      Job priorities are used within the Helpdesk to assign importance to each task.
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      Click "Administration"
      5
      If your site uses the Helpdesk for both soft and hard services, click "Hard FM"
      6
      Click "Job Priorities"
      7
      Select the required hospital from the drop-down box

      Add a Job Priority

      8
      Click "Add New"
      9
      Select the priority colour code. This colour will appear alongside the job priority on the Operations Console
      10
      Enter the priority description
      11
      Select the category (service) the priority can be used for. If you leave this field\ blank, it will be available to all
      12
      Enter the response time. This number is used in KPI reports. \ \ In this example, all "Priority 6" jobs should be responded to within 7 days. Any jobs responded to in more than 7 minutes will fall outside the KPI window and will be considered non-compliant
      13
      Click "Save"

      Edit a Job Priority

      14
      Click "edit" to amend a job priority
      15
      Make any changes as required and click "Save"

      Job Types

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      Click "Job Types" to view all jobs within a priority.\ \ Here, we can see there are seven jobs types in the "Priority 1" job priority