Add and Edit Job Priorities

Enter your username and password and click "Login"

Select Helpdesk

Click "Administration"

Click "Job Priorities"

Select the required hospital from the drop-down box

Click "Add New"

Select the priority colour code. This colour will appear alongside the job priority on the Operations Console

Enter the priority description

Select the category (service) the priority can be used for. If you leave this field\ blank, it will be available to all

Enter the overdue warning time in minutes. In this example, an overdue warning will show on the dashboard for all Emergency jobs after 2 minutes

Enter the response time. This number is used in KPI reports. \ \ In this example, all "Emergency" jobs should be responded to within 2 minutes. Any jobs responded to in more than 2 minutes will fall outside the KPI window and will be considered a non-compliance

To have the resource allocation box appear automatically after any jobs with this priority are created, set the "Assign Resource on Task Creation" toggle to "YES." If this is set to "NO," you will need to assign a resource via the Operations Console homepage

Click "Save"

Click the "edit" button

Make any changes as required and click "Save"