Add and Edit Zones | Scribe

    Add and Edit Zones

    • Lucy Sonner |
    • 0 step |
    • 58 seconds
      Making changes to zones and the zone matrix can have a huge impact on Helpdesk functionality.\ \ Do not make any changes unless absolutely necessary to do so. Please contact [[email protected]](mailto:[email protected]) if you feel you need further guidance at any time.
      The Synbiotix Helpdesk uses zoning information to allocate resources efficiently (when task auto-allocation is enabled). It aims to assign tasks to the nearest available resource. Each location is associated with a specific zone to facilitate this process.\ \ For instance, we have a porter who has moved a patient to Ward 1, which is in Zone 1. The system will attempt to assign them a new job that starts in Zone 1. If there are no available jobs in Zone 1, the system will try to assign them a job in the next-closest zone (Zone 2). If no jobs are available in Zone 2, the system will continue looking for a job in the next closest zone, and so on. This ensures tasks are allocated efficiently based on proximity
      If you would prefer to watch a video covering this process, please click here: <https://youtu.be/a5efy5TsNhU?feature=shared>
      Navigate to Synbiotix
      Enter your username and password and click "Login"
      Select Helpdesk
      Click "Administration"
      Click "Site Zones"
      Select the required hospital from the drop-down box

      Add a Zone

      Click "Add New"
      Enter the new zone name and click "Save"

      Edit a Zone

      Click "edit"
      Make any required changes and click "Save"

      Assigned Resources

      To see all the resources with the chosen zone as their default zone, click "Assigned Resources".\ \ Please click here for instructions on how to assign resources to a zone: <https://scribehow.com/shared/Add_and_Edit_a_Resource_Device_User__GXawivkcQxagxZt_uca7yw>

      Assigned Locations

      Click "Assigned Locations" to view all locations within the selected zone.\ \ Please click here for instructions on how to assign locations to a zone:<https://scribehow.com/shared/Manage_Helpdesk_Locations__CG1S3NkTRaaO9DWsvKP9pA>

      Zone Matrix

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