Adding Agents and Admins to a Zendesk Account | Scribe

    Adding Agents and Admins to a Zendesk Account

      Adding an Agent to Your Zendesk Account

      1
      Navigate to your admin dashboard in Zendesk
      2
      Click "People"
      3
      Click "Team members"
      4
      Click "add user"
      5
      Click the "Name" field and enter the name of the new agent
      6
      Click the "Email" field to add the agent's email
      7
      Select "User Type"
      8
      Click "Agent"
      9
      Click "Add"

      Adding an Admin to your Zendesk account

      10
      Click "People"
      11
      Click "Team members"
      12
      Click "add user"
      13
      Click the "Name" field and enter the name of the new admin
      14
      Click the "Email" field and enter the email of the new admin.
      15
      Click "Staff member" under "User Type"
      16
      Click "Administrator"
      17
      Click "Add"