Click the "Name" field and enter the name of the new agent
Click the "Email" field to add the agent's email
Select "User Type"
Click "Agent"
Click "Add"
Adding an Admin to your Zendesk account
Click "People"
Click "Team members"
Click "add user"
Click the "Name" field and enter the name of the new admin
Click the "Email" field and enter the email of the new admin.
Click "Staff member" under "User Type"
Click "Administrator"
Click "Add"
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