Adding Futon Notes: July 2024 New SOP | Scribe

    Adding Futon Notes: July 2024 New SOP

    • Jacqueline Grace Acdal |
    • 19 steps |
    • 2 minutes
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    Three types of futon notes: - **Futon (Std)**: Standard futon set up in the Tatami room (still within standard pax). - **Futon (Add Pax)**: Additional guest futon setup, (over standard pax), guest pays additional guest charge - **Futon (Extra)**: Guests requested only futon (still within standard pax), guest pays futon fee JPY 5,000/4 days for each futon
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    **Futon (Std)**: Standard futon set-up in the TATAMI ROOM *(within standard pax*)
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    Check STAY DETAILS, if the unit has a *tatami room* and guest count is *within standard occupancy*, **Futon (STD)** will be used
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    1. If the booking is within standard pax (8 guests) and the guest has chosen *twin futons*, please note as `Futon (Std) x2` 2. if the booking is within standard pax (8 guests) and the guest has chosen *double futon*, please note as `Futon (Std) x1`
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    Go to: RB Booking Notes and input futon type and number of units requested Copy data in red column. RB Booking Notes Link: [https://nisade.sharepoint.com/:x:/r/Reception/\\\_layouts/15/Doc.aspx?sourcedoc={0D40069A-1961-4C61-8A53-D517EB83F840}&file=RB Booking Notes_V.1.xlsx&action=default&mobileredirect=true](https://nisade.sharepoint.com/:x:/r/Reception/%5C_layouts/15/Doc.aspx?sourcedoc=%7B0D40069A-1961-4C61-8A53-D517EB83F840%7D&file=RB%20Booking%20Notes_V.1.xlsx&action=default&mobileredirect=true)
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    Go back to Roomboss and click "Edit" in "NOTES" tab. Paste the booking notes.
    https://nisade.sharepoint.com/:x:/r/Reception/_layouts/15/Doc.aspx?sourcedoc=%7B0D40069A-1961-4C61-8A53-D517EB83F840%7D&file=RB%20Booking%20Notes_V.1.xlsx&action=default&mobileredirect=true
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    Edit "Room Notes" in "Additional Stay Details" and input futon request
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    Type Futon (Std) x 2 in Room Notes.
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    **Example 2**: If the booking states 9 pax, exceeding the standard capacity of 8 pax: Since the 7th, 8th, and 9th guests will be sleeping on the futon, the room notes should state: `Futon (Std) x2 &` `Futon (Add Pax) x1` **Example: 3** if the guests request extra futons *without* an increase in pax Room notes should state: `Futon (Std) x2` & `Futon (Extra) x1`
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    **Futon (Add Pax)**: futon requests for additional guests *(exceeding standard pax).*
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    Check STAY DETAILS, and confirm that futon request is for additional guest *over standard occupancy.* Below, the standard occupancy of the 3 BR Premier at Fenix Furano is 6 guests, while max occ is 7.
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    Go to RB Booking Notes, and input Futon (Add Pax) and number of futon requested.
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    Copy data in the red field of RB Booking Notes
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    Go to Roomboss and click "Edit" in "NOTES" tab. Paste the booking notes.
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    Click "Additional Stay Details"
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    Add "Futon (add pax) x1" in Room Notes
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    **Futon (EXTRA)** If the room type has *no tatami room* and is *within standard pax,* and guest is requesting for additional futon, Room Notes should state: `Futon (Extra) x1` Please charge futon fee, JPY 5,000/4 days
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    I understand it might be a bit complex to understand at first, so if there are any questions, feel free to ask the front desk and any other reservations team member. Please start implementing this for our existing bookings and it will be very helpful to our housekeeping team for the upcoming season!
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    Recap! **1.      Futon (Std)** Standard futon set up in the Tatami room (*still within standard pax)* 2\.      **Futon (Add Pax)** Additional guest futon request. Additional guest charge is inclusive of futon fee. 3\.      **Futon (Extra)** Guests requested only futon (still within standard pax), futon fee of JPY 5,000/4 days will be charged to the guest.