Adding a View in Zendesk

Click "Workspaces"

Click "Views"

Click "Add view"

Click the "New view" field and enter the name of the new view

Click the "Description" field and add a description for this view

Click the drop-down menu "Who has access" and update access permission

Click "Add condition"

Click "Status" to add a ticket status related condition

Fill the next tabs to define the condition

Click "Add condition" to add another condition

Add as many conditions as you need

Format the view by dragging and dropping fields

Click "Add column" to add new fields to the view.

Select the new column in the view

Click "Save" to save the view

Click on the "Views" icon

Click on the view just created. All the tickets in this view will appear on the right pane.