Click the "New view" field and enter the name of the new view

Click the "Description" field and add a description for this view

Click the drop-down menu "Who has access" and update access permission

Click "Status" to add a ticket status related condition

Fill the next tabs to define the condition

Click "Add condition" to add another condition

Customer Issues
Description
Who has access
Any agent
Conditions
Control what appears in your view by using All and Any conditions.

Tickets must meet all of these conditions to appear in the view

Status
Is
Open
Assignee
Is
Test User
Add condition

Tickets can meet any of these conditions to appear in the view

Add condition

Preview

A sneak peek at how your conditions might work together to filter tickets.

Preview
Formatting options
Columns (5 of 10)
Choose up to 10 columns to appear in your view. Drag and drop to reorder them.
Satisfaction
Subject
Requester
Request date
Assignee
Add column
Group by
(No group)
Ascending
Descending
Order by
ID
Ascending
Descending
Cancel
Save

Format the view by dragging and dropping fields

Click "Add column" to add new fields to the view.

Navigate to the agent dashboard in Zendesk

Click on the view just created. All the tickets in this view will appear on the right pane. 

Adding a View in Zendesk

How an Agent Can Check the New View