Click the "New view" field and enter the name of the new view
Click the "Description" field and add a description for this view
Click the drop-down menu "Who has access" and update access permission
Click "Add condition"
Click "Status" to add a ticket status related condition
Fill the next tabs to define the condition
Click "Add condition" to add another condition
Add as many conditions as you need
Format the view by dragging and dropping fields
Click "Add column" to add new fields to the view.
Select the new column in the view
Click "Save" to save the view
How an Agent Can Check the New View
Navigate to the agent dashboard in Zendesk
Click on the "Views" icon
Click on the view just created. All the tickets in this view will appear on the right pane.
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Press space bar to start a drag.
When dragging you can use the arrow keys to move the item around and escape to cancel.
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