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Adding a View in Zendesk
PickPackGo India
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0 steps
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2 minutes
Zendesk
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How an Agent Can Check the New View
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Navigate to your Zendesk admin dashboard
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Click "Workspaces"
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Click "Views"
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Click "Add view"
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Click the "New view" field and enter the name of the new view
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Click the "Description" field and add a description for this view
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Click the drop-down menu "Who has access" and update access permission
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Click "Add condition"
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Click "Status" to add a ticket status related condition
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Fill the next tabs to define the condition
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Click "Add condition" to add another condition
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Add as many conditions as you need
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Format the view by dragging and dropping fields
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Click "Add column" to add new fields to the view.
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Select the new column in the view
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Click "Save" to save the view
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How an Agent Can Check the New View
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Navigate to the agent dashboard in Zendesk
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Click on the "Views" icon
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Click on the view just created. All the tickets in this view will appear on the right pane.
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