Adding a View in Zendesk | Scribe

    Adding a View in Zendesk

    • PickPackGo India |
    • 0 steps |
    • 2 minutes
    Navigate to your Zendesk admin dashboard
    Click "Workspaces"
    Click "Views"
    Click "Add view"
    Click the "New view" field and enter the name of the new view
    Click the "Description" field and add a description for this view
    Click the drop-down menu "Who has access" and update access permission
    Click "Add condition"
    Click "Status" to add a ticket status related condition
    Fill the next tabs to define the condition
    Click "Add condition" to add another condition
    Add as many conditions as you need
    Format the view by dragging and dropping fields
    Click "Add column" to add new fields to the view.
    Select the new column in the view
    Click "Save" to save the view

    How an Agent Can Check the New View

    Navigate to the agent dashboard in Zendesk
    Click on the "Views" icon
    Click on the view just created. All the tickets in this view will appear on the right pane.

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