1
Navigate to [https://sellercentral.amazon.com/home](https://sellercentral.amazon.com/home)
2
Click "Manage FBA Shipments"
3
Under "Status" click "Closed."
4
Click "Last updated" twice to get the most recent closed shipments at the top.
5
Look for shipments that have fewer units received than expected.
6
Next to a shipment with a discrepancy, click "Track shipment"
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Click on "Tracking events" and download the Bill of Lading
8
Click on "Contents."
9
Next to any of the items with missing inventory, click on Action Required and choose "Research Missing units"
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You will need to provide proof of ownership. Ideally an invoice but if you are the brand owner you will need a signed packing list or manufacturing documents.
11
Before uploading the document, redact any sensitive information including price and account numbers.
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Choose AND upload the file showing proof of ownership.
13
Choose AND upload the Bill of Lading.
14
- In the box, type: "**Please research or reimburse**"
- Click "Preview Request"
- You will "submit" on the next page.
- Note the case number and add it to our tracker.
15
Make sure to follow up in SC Support if you don't get an email regarding the reimbursement within 5 days.
Tip! If you need more help with Amazon, please reach out. I love to talk about the puzzle that is Amazon!
Schedule time [HERE](https://koalendar.com/e/meet-with-laura-goldenstein) or send me a note [[email protected]](mailto:[email protected])