Approve or Reject a Work Request | Scribe

    Approve or Reject a Work Request

    • Lucy Sonner |
    • 17 steps |
    • 2 minutes
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      If your site uses the Helpdesk for both soft and hard services, click "Hard FM"
      5
      Change the site using the drop-down box, if required
      6
      Click "Work Requests"
      7
      By default, this screen displays all requests entered in the current month. Click the calendar icon to change the dates
      8
      Click "Go" to apply any date changes, if required
      9
      Click "edit"

      Approve a Work Request

      10
      Click "Approve"
      11
      Click "Yes"
      12
      Once the work request has been approved, you can create a job linked to it. Click "Generate Job"
      13
      Click "Yes"
      14
      Enter the information for the job. Click here for instructions on how to add a job (skip to Step 7): <https://scribehow.com/shared/Log_a_Reactive_Job__hytffxiySTOiiDoyVodSXg>

      Reject a Work Request

      15
      Click "Reject"
      16
      Click "Yes"
      17
      From the work request screen, you can easily see when a request is approved or rejected