Enter your username and password and click "Login"
3
Select Helpdesk
4
If your site uses the Helpdesk for both soft and hard services, click "Hard FM"
5
Change the site using the drop-down box, if required
6
Click "Work Requests"
7
By default, this screen displays all requests entered in the current month. Click the calendar icon to change the dates
8
Click "Go" to apply any date changes, if required
9
Click "edit"
Approve a Work Request
10
Click "Approve"
11
Click "Yes"
12
Once the work request has been approved, you can create a job linked to it.
Click "Generate Job"
13
Click "Yes"
14
Enter the information for the job.
Click here for instructions on how to add a job (skip to Step 7): <https://scribehow.com/shared/Log_a_Reactive_Job__hytffxiySTOiiDoyVodSXg>
Reject a Work Request
15
Click "Reject"
16
Click "Yes"
17
From the work request screen, you can easily see when a request is approved or rejected