Specialties determine which jobs resources can do. For instance, if a resource is a plumber, they must be assigned the 'Plumbing' specialty to ensure they receive only plumbing-related jobs.\
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Users can be assigned to more than one specialty.
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Navigate to Synbiotix
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Enter your username and password and click "Login"
3
Select Helpdesk
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Click "Administration"
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If your site uses the Helpdesk for both soft and hard services, click "Hard FM"
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Click "Hard FM Specialties"
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Select the required hospital from the drop-down box
Assign Specialties to a Resource
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Click "Assign Specialty Groups"
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Search for and select the required user
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Use the tickbox to assign the required specialties. You can assign more than one to a user