Assign, Merge and Solve Tickets in Zendesk | Scribe

    Assign, Merge and Solve Tickets in Zendesk

    • PickPackGo India |
    • 0 step |
    • 58 seconds

    Assign a Ticket in Zendesk

    Navigate to your Zendesk agent dashboard
    Click on the ticket you want to assign
    Click "Assignee"
    Select the customer support agent to assign the ticket.
    Click "Submit as Open"

    Merging Tickets in Zendesk

    Click "Dashboard"
    Select the ticket to be merged.
    Click "Edit Tickets"
    Click "Merge tickets into another ticket..."
    Select the ticket to be merged with
    Click "Confirm and Merge"

    Solve a Ticket in Zendesk

    Click on the ticket to solve.
    Click on the dropdown menu at the bottom right.
    Click "Submit as Solved"

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