Assign, Merge and Solve Tickets in Zendesk | Scribe
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    Assign, Merge and Solve Tickets in Zendesk

    • PickPackGo India |
    • 0 step |
    • 58 seconds
    • ZendeskZendesk

    Assign a Ticket in Zendesk

    Navigate to your Zendesk agent dashboard
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    Click on the ticket you want to assign
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    Click "Assignee"
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    Select the customer support agent to assign the ticket.
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    Click "Submit as Open"
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    Merging Tickets in Zendesk

    Click "Dashboard"
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    Select the ticket to be merged.
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    Click "Edit Tickets"
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    Click "Merge tickets into another ticket..."
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    Select the ticket to be merged with
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    Click "Confirm and Merge"
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    Solve a Ticket in Zendesk

    Click on the ticket to solve.
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    Click on the dropdown menu at the bottom right.
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    Click "Submit as Solved"
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