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Assign, Merge and Solve Tickets in Zendesk
Lauren Funaro
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Assign a Ticket in Zendesk
Merging Tickets in Zendesk
Solve a Ticket in Zendesk
Assign a Ticket in Zendesk
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Navigate to your Zendesk agent dashboard
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Click on the ticket you want to assign
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Click "Assignee"
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Select the customer support agent to assign the ticket.
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Click "Submit as Open"
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Merging Tickets in Zendesk
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Click "Dashboard"
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Select the ticket to be merged.
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Click "Edit Tickets"
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Click "Merge tickets into another ticket..."
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Select the ticket to be merged with
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Click "Confirm and Merge"
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Solve a Ticket in Zendesk
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Click on the ticket to solve.
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Click on the dropdown menu at the bottom right.
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Click "Submit as Solved"
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