Assign, Merge and Solve Tickets in Zendesk
- |
- 14 steps |
- 58 seconds
Assign a Ticket in Zendesk
1
Navigate to your Zendesk agent dashboard
2
Click on the ticket you want to assign
3
Click "Assignee"
4
Select the customer support agent to assign the ticket.
5
Click "Submit as Open"
Merging Tickets in Zendesk
6
Click "Dashboard"
7
Select the ticket to be merged.
8
Click "Edit Tickets"
9
Click "Merge tickets into another ticket..."
10
Select the ticket to be merged with
11
Click "Confirm and Merge"
Solve a Ticket in Zendesk
12
Click on the ticket to solve.
13
Click on the dropdown menu at the bottom right.
14
Click "Submit as Solved"
