Assign, Merge and Solve Tickets in Zendesk | Scribe

    Assign, Merge and Solve Tickets in Zendesk

    • |
    • 14 steps |
    • 58 seconds

      Assign a Ticket in Zendesk

      1
      Navigate to your Zendesk agent dashboard
      2
      Click on the ticket you want to assign
      3
      Click "Assignee"
      4
      Select the customer support agent to assign the ticket.
      5
      Click "Submit as Open"

      Merging Tickets in Zendesk

      6
      Click "Dashboard"
      7
      Select the ticket to be merged.
      8
      Click "Edit Tickets"
      9
      Click "Merge tickets into another ticket..."
      10
      Select the ticket to be merged with
      11
      Click "Confirm and Merge"

      Solve a Ticket in Zendesk

      12
      Click on the ticket to solve.
      13
      Click on the dropdown menu at the bottom right.
      14
      Click "Submit as Solved"