Assign Reactive Jobs to Resources (Reactive Scheduler) | Scribe

    Assign Reactive Jobs to Resources (Reactive Scheduler)

    • Lucy Sonner |
    • 26 steps |
    • 4 minutes
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      If your site uses the Helpdesk for both soft and hard services, click "Hard FM"
      5
      Click "Reactive Scheduler"
      6
      Change the site using the drop-down box, if required
      7
      Use the drop-down boxes to select any filters, and click "Go" to apply
      8
      You'll see a list of resources on the left-hand side of the screen, and any jobs assigned to them. All jobs are colour-coded by status. You can see these statuses on your Operations Console. On the right-hand side, you'll see a list of unassigned reactive jobs.

      Assign a Job

      9
      To assign a job, first click on the job to select it
      10
      The job will be highlighted in blue and you will be able to drag it.\ \ The resource list will update to only show resources with the specialties required (skills or qualifications required) for the job
      11
      Drag and drop the job to the required resource
      12
      A pop up box will appear showing the job information
      13
      Add any additional information and make any changes as required, and click "Save"
      14
      You will see the job information next to the resource. You can hover over the job for further information

      Reassign a Job or Add Another Resource

      15
      Click on the dots next to the job to reassign it, or to add another resource if multiple people are required
      16
      Drag and drop the job to the required resource
      information ordinal icon
      If the job is in progress, you won't be able to reassign it. You will only be able to add another resource
      17
      Click "Reassign" to reassign the job, or "Add Resource" to add another resource alongside the existing one