Aviva Home Journey | Scribe

    Aviva Home Journey

    • Solomon Cheung |
    • 15 steps |
    • 2 minutes
    1
    Navigate to [https://www.aviva.ca/en/](https://www.aviva.ca/en/). Click [[Get a home quote]].

    Step 1 of 5

    2
    Enter postal code and click [[Search address]]. Select home type. Enter coverage start date.
    Enter postal code and click [[Search address]]. Select home type. Enter coverage start date.
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    The address look-up will find available street names and street numbers. If only one name or number exists in that area, it will be pre-selected.

    Step 2 of 5

    3
    Answer property detail questions. Click [[Continue]].
    Answer property detail questions. Click [[Continue]].

    Step 3 of 5

    4
    Enter policy holder information. Answer previous home insurance history questions.
    Enter policy holder information. Answer previous home insurance history questions.
    5
    Confirm consent to a soft credit check by clicking [[I agree]]. Read and confirm the list of assumptions made.
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    The soft credit check is required to ensure quote premium accuracy and is one of the factors that enable the Buy Online option (if applicable).
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    Copywriting is phrased to ensure that users are aware a soft credit check will NOT affect their credit score.
    6
    If none of the listed assumptions are true, then click [[Yes, let's continue]].
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    If any of the assumptions are true and [[No, make corrections]] is clicked, the user will be directed to call support for further assistance.

    Step 4 of 5

    7
    Select limits, deductibles and additional coverages.
    Select limits, deductibles and additional coverages.
    8
    The fixed header will display a [[Buy online now]] button, quote number and quote premium (price). The button will also be at the bottom of the page.
    The fixed header will display a [[Buy online now]] button, quote number and quote premium (price). The button will also be at the bottom of the page.
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    If the user does not qualify, the [[Buy online now]] button will not display. There will be instructions for the user to call support for further assistance.
    9
    Upon selecting new options, the premium will change to a null value.
    10
    To see an updated premium, click [[Update my price]] in the header or at the bottom of the page.
    To see an updated premium, click [[Update my price]] in the header or at the bottom of the page.
    11
    Once updated, click [[Buy online now]].