In the Department inbox, click on the call with the number you want to block (or for an individual Dialpad user, go to your call history - the following steps are the same.)

On the conversation screen that opens, on the right side under "Profile", there is a Block Contact option. Click on it.

Alternatively, there is now a banner that shows up across the top of the conversation screen, with a "Block or mark as spam" option. You can click that one also.

A pop-up window will open, giving you 2 options for blocking calls & messages from this specific number.

Option 1 - sends all calls to voicemail

Option 2 - plays the caller a message that the number is no longer in service, then disconnects

Select the option you want, then click on Block.

Dialpad

This guide provides clear steps on how to block a number for an individual user, department, or call center. It offers two options for blocking calls and messages, allowing users to either send calls to voicemail or play a message stating that the number is no longer in service. Following this guide will help individuals or organizations effectively block unwanted calls and messages.

Blocking a Number for an individual user, Department or Call Center