Bulk Close and Assign Tickets
DelightChat Product Team
15 steps
48 seconds
Delightchat
1
Login to DelightChat and click on Settings
2
Click on "Inbox Setup"
3
Click on "Bulk Actions"
4
Please choose the support channel on which you want to perform the bulk action.
5
Choose the option to either close or archive the ticket.
6
You can choose to either close or archive all tickets, or pick tickets from specific dates.
7
If you want to perform a bulk action for all tickets, choose "All Tickets" and click on perform bulk action.
8
If you want to perform a bulk action for specific dates choose "Tickets created in specific dates"
9
Select the "Start Date"
10
Select the "End Date" and click on perform bulk action.
11
The next available option is to change the ticket assignment. This means you can reassign the ticket to a different team member or agent.
12
Click on Change Ticket Assignment
13
Select the agent or team member whose ticket you want to transfer
14
Select who you want to reassign the tickets to.
15
Click **“Perform Bulk Action”** to complete the process.
Bulk Close and Assign Tickets
DelightChat Product Team
15 steps
48 seconds
Delightchat
1
Login to DelightChat and click on Settings
2
Click on "Inbox Setup"
3
Click on "Bulk Actions"
4
Please choose the support channel on which you want to perform the bulk action.
5
Choose the option to either close or archive the ticket.
6
You can choose to either close or archive all tickets, or pick tickets from specific dates.
7
If you want to perform a bulk action for all tickets, choose "All Tickets" and click on perform bulk action.
8
If you want to perform a bulk action for specific dates choose "Tickets created in specific dates"
9
Select the "Start Date"
10
Select the "End Date" and click on perform bulk action.
11
The next available option is to change the ticket assignment. This means you can reassign the ticket to a different team member or agent.
12
Click on Change Ticket Assignment
13
Select the agent or team member whose ticket you want to transfer
14
Select who you want to reassign the tickets to.
15
Click **“Perform Bulk Action”** to complete the process.
