Call centre scripts: Once the user clicks the "X", this should either change colour/icon.EL-647 | Scribe

    Call centre scripts: Once the user clicks the "X", this should either change colour/icon.EL-647

    • Mpho Bereng |
    • 0 step |
    • 9 minutes
    Navigate to [http://ilrqad.emeraldlife.co.za/web_emrqad/run.w](http://ilrqad.emeraldlife.co.za/web_emrqad/run.w)?
    Click "Digital Stack"
    Click here.
    Click "Answer Sheet (New)"
    Click "Add"
    Click here. to select [[ Call Center Sisclosure Mandate]]
    Click "Call Centre Disclosure Mandate (V1)"
    Click "Submit"
    When the screen populates as below you need to press CNRL,Shift and R
    Press [[ctrl]] + [[shift]] + [[R]]
    your Screen will now populate as below
    Click this radio button to select ither yes or no the colour will change as below
    Click this radio button.
    when you click a line the colour will change this is to show and guide the agent as to how far he or she with questionaires list
    Click this radio button.
    Click "Complete"
    Click this link.
    Click here to populate your questionaires and asnwers
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