Call centre scripts: Once the user clicks the "X", this should either change colour/icon.EL-647
Mpho Bereng
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18 steps
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9 minutes
Emeraldlife
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Navigate to [http://ilrqad.emeraldlife.co.za/web_emrqad/run.w](http://ilrqad.emeraldlife.co.za/web_emrqad/run.w)?
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Click "Digital Stack"
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Click here.
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Click "Answer Sheet (New)"
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Click "Add"
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Click here. to select [[ Call Center Sisclosure Mandate]]
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Click "Call Centre Disclosure Mandate (V1)"
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Click "Submit"
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When the screen populates as below you need to press CNRL,Shift and R
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Press [[ctrl]] + [[shift]] + [[R]]
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your Screen will now populate as below
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Click this radio button to select ither yes or no the colour will change as below
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Click this radio button.
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when you click a line the colour will change this is to show and guide the agent as to how far he or she with questionaires list
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Click this radio button.
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Click "Complete"
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Click this link.
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Click here to populate your questionaires and asnwers