Then, in the Properties tab, the eSync2 settings should be set as below:
Sources: Reserved
Sync Offset: 5000
If your Properties tab looks different from the image below, or you don't have the two settings (Sources, Sync Offset), [follow this link to reset Motive](https://castgroupofcompanies.zohodesk.com/portal/en/kb/articles/reset-motive-settings-motive-2-2).