Client Portal - Getting Started | Scribe

    Client Portal - Getting Started

    • Kathy |
    • 0 step |
    • 2 minutes
    Open the email that says "Your New Client Portal"
    Click on your unique Client Portal link.
    Once on the log-in screen, you can choose how you would like to Login: 1. You can choose to log in with a password. 2. Login with your Google account. 3. "Sign In with Email" which emails you a magic link sent to you that allows you to Login without a password.
    Click "Sign In with Email" (you can bookmark this page to get to it easily next time!)
    Go back to your email and Click "Login to Portal" (this allows you to login without a password)
    Click "Log in to Portal"
    This will Bring you to the Client Portal Dashboard
    In this area, you can upload documents, statements, receipts or anything else we might request.
    In this section you will see if there are any Open questions.
    This section is where you will find Financial Reports, as we publish them
    Click on the green button to see the Open questions
    To respond to a question, click on "Add a comment".
    If there is no need for a response to the question, always add a comment such as "Ok", to let us know you read the question, so we can close it out on our end.
    Click "Save" and we will be notified that you have responded to a question.
    Transaction Q's are questions related to specific transactions, like their category or class.
    Non-Transaction Qs are questions or requests we may have.
    Questions for Us is where you can see questions you have asked us and our responses.
    To ask a question, Click "Add Question"
    Type in your question and click "Add Question". You can also add attachments here.
    Once we have responded, you will see a small green circle with the number of questions answered. Click "Questions for Us" to view our responses.

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