Configure a Do Not Disturb Answering rule | Scribe

    Configure a Do Not Disturb Answering rule

    1
    Navigate to [https://tpconnected.theloginportal.com/portal/users/index/filter:site/value:Sundance](https://tpconnected.theloginportal.com/portal/users/index/filter:site/value:Sundance)
    2
    Select a user
    3
    Click "Answering Rules"
    4
    Click "Add Rule"
    5
    Select the DND timeframe
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    You must first create the DND Timeframe: Navigate to "Timeframes> Select the domain>Add Timeframe >Name DND, When Always> Save
    6
    Click the "Do not disturb" field.
    7
    Click the "Enabled" field to leave the rule as disabled upon creation
    8
    Save