1
Navigate to [https://admin.teams.microsoft.com/dashboard](https://admin.teams.microsoft.com/dashboard)
2
Click "Caller ID policies"
3
Click "Add"
4
Name your policy. Ex. accounting caller ID
5
Click the "Add a description so you know why it was created"
6
Click here.
7
Keep this off
8
Keep this off. Enabling will relinquish a user's choice to call out as themselves or as the department or company.
9
input what name you want to show. Will not work inside the United States.
10
Type the new caller ID name; "Test Department"
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Click the drop-down arrow
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Click "Resource account" to show caller ID as the resource account's number\[ if a number has been assigned\]
13
Click "AAMain" to show the company main number, assuming this account has the company main number assigned to it.
14
Remember to save
15
Notice your new policy
Now assign this new policy to a user
16
Click "Manage users"
17
Find the user
18
Select user
19
Click "Policies"
