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Navigate to <https://dashboard.accushield.com/>
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Click "Guide" & "Reputation Accelerator"
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Click "Create Campaign"
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Click the "Campaign name" field & type in the name of your campaign. We recommend using a specific & detailed name so you can quickly identify the goal.
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Next, choose your audience. Anyone signing out at the Accushield Kiosk or Accushield Mobile App from these visitor types will be asked to participate.
You can have multiple different campaigns that target different audiences.
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Choose your start and end date for this campaign. We'd recommend running longer campaigns that eliminate the need to consistently create new campaigns.
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Next, choose the frequency it will appear. "Stop" means we'll only ask for their rating once. We can ask for their rating "Every 30 Days," "Every 90 Days" or "Every Visit"
If you're running a longer campaign, we'd recommend setting the frequency to "Every 30 Days" or "Every 90 Days" as experiences can evolve over that timeframe.
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You have the option to edit the default headings provided.
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You'd then choose to use the standard categories that we provide or choose "Custom Categories" if you want to type in your own options. You should see a preview of how these categories will on the right side of the screen.
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Depending on what level of feedback is left, you can adjust what messaging appears on the Kiosk. We provide default language, but you can customize it if you'd like.
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Lastly, click "Create A New Alert"
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Alerts allow members of your team to receive notifications if negative feedback or comments are left. Receiving an alert and taking quick action can be beneficial in preventing the negative experience from growing larger than it needs to be.
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Name your alert & choose the level of feedback that will trigger this to be sent. For a negative alert, you may want to choose 1, 2 & 3 stars.
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If you also want to receive an alert when a comment is left, turn this toggle On.
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Choose which staff will receive this alert via text and/or email. If you don't see certain staff appear in this list, you may need to navigate to the "Staff" and edit their profile to grant them Dashboard Access.
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Click "Save"
While having a negative alert is recommended, we've also seen instances of having a positive alert for 5 star feedback has been beneficial. Teams will often share that feedback in stand-up meetings or on social media in celebration.
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Now, it's time to click "Publish"
Once published, you campaign will start appearing during the sign-out process on whichever Start Date you chose.
