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Navigate to <https://dashboard.accushield.com/>
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Click "Guide" & "Reputation Accelerator"
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Click "Create Campaign"
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Click the "Campaign name" field & type in the name of your campaign. We recommend using a specific & detailed name so you can quickly identify the goal.
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Next, choose your audience. Anyone signing out at the Accushield Kiosk or Accushield Mobile App from these visitor types will be asked to participate.
You can have multiple different campaigns that target different audiences.
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Choose your start and end date for this campaign. We'd recommend running longer campaigns that eliminate the need to consistently create new campaigns.
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Next, choose the frequency it will appear. "Stop" means we'll only ask for their rating once. We can ask for their rating "Every 30 Days," "Every 90 Days" or "Every Visit"
If you're running a longer campaign, we'd recommend setting the frequency to "Every 30 Days" or "Every 90 Days" as experiences can evolve over that timeframe.
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You have the option to edit the default headings provided.
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You'd then choose to use the standard categories that we provide or choose "Custom Categories" if you want to type in your own options. You should see a preview of how these categories will on the right side of the screen.
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Depending on what level of feedback is left, you can adjust what messaging appears on the Kiosk. We provide default language, but you can customize it if you'd like.
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The "Campaign Enhancements" section is only available to Premium users. While these are not necessary to use to run a campaign, they can amplify your message frequency and reach.
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f someone forgets to manually sign-out of your community or they choose the Later option to skip leaving feedback, you can utilize a text reminder to gather that feedback.
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The text will send them a webform to rate your categories and then - if enabled - we can send a secondary text with the link of your chosen website. Accushield provided a defaulted text message that you aren't required to edit - however the message is customizable, if you'd like to change it.
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You can also choose specific hours for this text to send, if you were wanting to avoid late-night texts from being sent.
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If you’d like to encourage reviews or feedback through a 3rd party site (like Google, Yelp, Facebook, ect), you would use this option.
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If you want to gather Google Reviews, choose the Google option. We should auto-generate your Google link, which we recommend copy/pasting into another tab to double check it’s correct.
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If you want to send them to any website that isn’t Google - choose Other Website. Provide the link you’d like to send your users to as well as the level of feedback that should prompt this link to be sent.
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If you want to customize what this text says, you can choose "Configure Messaging" and update our default text.
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Similar to the Incomplete Ratings option - if someone avoids leaving feedback / rating your categories, you can collect that feedback during this person’s sign-in - as opposed to waiting for them to sign-out.
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Lastly, click "Create A New Alert"
