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Navigate to [https://service.ringcentral.com/application/adminHome/?postEmailLogin=true](https://service.ringcentral.com/application/adminHome/?postEmailLogin=true)
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Click "Phone System"
3
Click here.
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Click "IVR Menus"
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Click "New IVR Menu"
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Input the desired name for this menu. Then Save.
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Select your new IVR menu to configure it
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The Extension Info menu allows you to change these settings
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From the Prompt menu, choose between an audio recording or Text to Speech.
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Click "Add Key" to configure menu options for callers.
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Choose between the "Action" options, and what key the caller should press.
The extensions menu contains the type of extensions: Users, IVR menus, Groups, Other.
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Select the desired user callers should connect to
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Click "Save" when finished
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Notice your newly created key press.
Remember to save your changes in the bottom right corner.
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Click "View Defaults" to check the default Generic key press settings for this domain.
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Notice what happens when callers press #, or \*, and actions after prompts play 3 times.
Let's create a new prompt for our menu!
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Click "Prompts Library"
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Click "Import Prompts" if you have a recording from the customer already!
