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Navigate to [https://dashboard.accushield.com/](https://dashboard.accushield.com/landing)
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Click "Settings & "Alerts"
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For a new alert, click "Create New Alert"
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Add in a specific name in the "Reason for Alert" field.
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If you want this alert to send when a specific person signs-in to the kiosk - put that persons phone number into the "Specific Visitor" field. Below are a few examples this type of alert might be used:
- AR Upkeep - family member who visits and consistently pays rent late
- Ombudsman Alert - Ombudsman signing into the community
- Restraining Order - individual should not be visiting a resident or be on community property
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If there are different profiles with the same number, you may need to choose that visitor from the "Specific Visitor" dropdown.
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If you don't know what phone number a person has used for sign-in, you can reference the "Visitor Log / Ledger" under "Reports" - adjust the date range & use the filters to search for that person's name and you should see what data they provided in past sign-ins.
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If you want this alert to send when a vendor from a specific company signs-in to the kiosk - type the name of the company in the "Specific Company" field. Below are a few examples this type of alert might be used:
- Company Challenges - a specific company giving the community issues
- Self-Employed Sign in - a self-employed provider signing in at the kiosk
- State Employee Alert - state employee signing into the community
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If you want an alert to send when someone is signing in to visit a specific resident, signing in to visit a specific staff member or are signing in to attend event, you will want to click the "Reason for Visiting" dropdown and make your choice.
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For a Resident Alert, you will have to choose that resident from the "Resident Name" dropdown. Below are a few examples this type of alert might be used:
- Residents who shouldn't have visits
- Care Change Conversations - be notified when residents get a visit if you need to talk to a specific residents family about care changes with their loved one.
- Restraining Order - a visitor should not be visiting a resident, but you're unable to setup a visitor alert because you don't know their phone number.
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For a Staff Alert, you will have to choose that staff from the "Staff Name" dropdown. Below are a few examples this type of alert might be used:
- Personal visit - personal notification when someone selects your name in the kiosk
- Staff notification - alerts to a staff member that is moving locations often such as a maintenance director
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For an Event Alert, you will have to choose the event from the "Event Name." This can give you a good idea about attendance for specific events.
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If you also want to be notified when this person signs-out at the kiosk, you can choose "Yes" for "Send this alert on sign-out?"
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Decide which of your staff should receive this alert - and if they will receive it via a text notification, an email notification or both.
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Accushield defaults to showing only 5 staff at a time - so you may need to click the arrow to view more staff or change the "Items per page" dropdown to a higher number.
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If you don't want the texts for this alert to be sent 24 hours a day, you can set parameters by choosing "Send alerts only during the following hours"
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Click "Save" once you're done setting up your alert.
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To update an existing alert, click the pencil icon associated with the alert.
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From here, you can update any field/parameter related to the alert including adding more staff to receive the alert.
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Once done editing, click "Update"
