Click the "Enter Name..." field under "trigger set up" in the lefthand static menu
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Enter a name for your workflow. We'll call this "demo"
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Choose your trigger event in Step 2. An easy trigger option is the Keyword Message
Tip! In a keyword trigger event, you define the trigger keyword that your audience will send to your social profile. That word will fire your automated message.
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Click the "Add a tag" field and define your keyword trigger
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Once you type in your keyword, select "enter"
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Now, let's make your automated message flow. Click on the "Starting Message"
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When you select the starting message, the message edit screen will slide out on the right hand side. Click within the text block that's auto-populated
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Click "Text Message"
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Type in your first message. Ours is "Thanks for dropping by!"
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Click on the Delay button to add a typing delay. This is a brief typing pause in the chat flow.
Tip! Not only does this add realism to your bot, but it assists with loading the conversation in the inbox of your audience
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Click "Show Typing" and define how long your delay is. 3 to 4 seconds are ideal
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Click on the Text block to add another text-based language.